Mail tracking in China (2023)

China Post is dedicated to delivering parcels and mail in China and beyond. This postal operator carries out a colossal volume of shipments of goods from Aliexpress and other similar trading platforms that have become incredibly popular in recent years.

When registering a mail item with China Post, all packages are assigned a unique tracking number that conforms to the Universal Postal Union's S10 standard (consisting of 13 symbols).

Online marketplace sellers likeGearBest,aliexpress,Banggood, fast technology,EbayFrequently use China Post to deliver your purchases.

China Post update on the coronavirus

The USPS relayed the following messages it received from the UPU regarding the coronavirus and both China Post and Hong Kong Post

The designated operator of China (People's Republic), China Post, requests that we inform other EU member countries and their designated operators that China The Chinese government has instructed the Post to stop all mail destined for Wuhan or transiting through Wuhan to disinfect at their processing center.

What is China Post Air Mail?

China Post Registered Airmail is a low cost and usually slow shipping service provided by China Post. Normally it takes 2-4 weeks to the destination country from China. Registered Airmail Tracking Number is a 13-digit tracking code beginning with the letter "R" and ending with "CN".

China Post air mail tracking

To track China Post shipments, simply enter your tracking number in the search box above and click Track Package.

Registered mail can be tracked through China Post tracking system.

Unregistered China Post Tracking

China Post unregistered packages are usually 13 alphanumeric characters (UG533573760CN) starting with the letter U. Unregistered packages can only be tracked during transit through China territory. Once the package has been exported to its destination, it can no longer be tracked as it is a cheap delivery and the package is not tracked at the transit points. The only exception is KazPost, the Kazakh postal service that supports tracking of unregistered mail arriving in Kazakhstan.

China postal services

International services for China Post includesmall package, large package &ems. China Post Small Packet and Big Packet can be tracked if registered. Based on the transportation methods, it can be divided into three categories: Air Parcel, Surface Air Lift (SAL) Parcel and Surface Parcel. China Post Air Mail/Parcel is the most widely used, it's cheap and convenient. EMS is faster than China Post Mail but more expensive.

China Post Small Package

China Post International parcel service is for delivery of light items under 2 kg from China to other countries and regions. It is the cheapest delivery method among all logistic modes such as EMS, DHL, UPS, Fedex, TNT and you can register to track the shipment. As long as the package (excluding prohibited items) weighs less than 2 kg, measures less than 90 cm in length, width and depth combined, and has a longest dimension of less than 60 cm, it can be sent as a small package. A small package is usually delivered via three modes of transport: air, surface by air (SAL) and surface. Because Surface takes a long time to deliver (usually 40-70 days), more people use Air or SAL. China Post International Registered Air Mail is widely used in e-commerce market today, such as:Ebay,Amazonas,aliexpressand from individual customers. Items such as small parts, accessories, clothing, shoes and other everyday items are suitable for this shipping method.

A small package is suitable for items weighing less than 2 kg. The overall length, width, and height of your outer packaging must not exceed 35 inches (90 cm), and the length, width, and height must not exceed 24 inches (60 cm). A small package is very cheap, especially for international mail. It can arrive almost anywhere in the world as long as there is a post office. It is secure and can be tracked if you are registered. It takes 5-10 days to other Asian countries, 7-15 days to America and Europe, and 7-30 days to other countries. Air mail takes about 15 business days, SAL mail takes about 30 days, and ground mail takes one to two months. A small package tracking number usually starts with "R", "P" or "V" and ends with "CN".

China Post Ordinary Small Packet Plus(unregistered): Cheaper tariffs without tracking and compensation.

registered mail: Higher fee than regular mail, but can be tracked online. This is commonly used by sellers of electronics, accessories, clothing, and crafts on eBay.

The service is classified by means of transport and divided into three types: Air Parcel, Surface Air Lift (SAL) and Surface Parcel.

China Post tracking number format for small packages

The ID of the registered small parcel shipment consists of 13 characters starting with "R" and another letter followed by 9 digits and ending with "CN", e.g. RS123456789CN;

China Post Ordinary Small Packet Plus tracking number is only 9 digits or 13 characters starting with “U” and another letter followed by 9 digits and ending with “CN”. 123456789, UN123456789CN

China Post delivery time for small packages

The shipping time is usually determined by post office processing time and customs clearance conditions. The following time is for your information only.

For air parcels, to countries neighboring China: 5 to 10 days, to European and American countries: 7 to 15 days, to other countries and regions: 7 to 30 days. For Air Packages (SAL): 15 to 20 days. For surface package: 40-70 days.

Estimated Time of Arrival for China Post Air Mail Parcels

About compensation

For registered packages, you can apply for compensation to China Post after confirming the loss. China Post will assess the value of the goods and give you compensation. As a rule, you will receive two to three times the shipping costs. The registration fee is non-refundable.

You will not receive any compensation for normal mail.

China Post International Large Package

China Post provides international bulk parcel service for delivery of items over 2kg and under 20kg, 30kg or 40kg. It is used for packages with large dimensions, but which do not need to be sent as urgently. Compared with EMS and other express means, bulk parcel service is much cheaper. It can be tracked and tracked with shipment status when registered.

Like China Post's small parcel service, which is designed to deliver items under 2 kg, large parcels are classified as ordinary mail and registered mail. The former is cheaper but cannot be tracked with shipping status. The registered one is a bit more expensive but with a tracking service. Further classified by transportation method, it can be divided into three types: Air Parcel, Surface Air Lift (SAL) and Surface Parcel. Air Parcel is transported by air, SAL by sea, land or air and Surface Parcel by rail, road or ship. The first two ways need 5-30 days delivery time, and the last one needs more time, more than a month.

China Post Large Parcel Tracking Number consists of 13 characters starting with "CP" followed by 9 digits and ending with "CN".

Air parcel delivery time to countries neighboring China: 5 - 10 days, to Europe and developed countries of America: 7 - 15 days, to South America: 10 - 20 days, to Africa and other countries or regions: 15 - 30 days. For Air Packages (SAL): 15 to 20 days. For superficial plots: 1-2 months.

If you have further questions about tracking and price, you can call China Post hotline 11185 if you are in China and +86 10 11185 if you are outside of China. For English service, press 8 after receiving the call.

China EMS (Express Mail Service)

China International EMS is a shipment delivery service provided by China Postal Express & Logistics and other postal operators around the world. Deliver documents, materials, urgent letters and goods of all kinds to and from other countries quickly and reliably.

China International Express

China International Express (abbreviation of China Express) is an international express service provided by China Postal Express & Logistics in cooperation with Holland TNT. The service currently reaches more than 200 countries and regions around the world. China Express differs from International EMS in terms of shipping specifications, business processes, customs clearance and distribution channel. It is held in high esteem by post, customs and airlines of all countries. All kinds of documents, bank bills, letters and goods can be delivered with China Express with high efficiency. Also, you can easily track your package shipping information with our EMS tracking system.

According to the weight limit, delivery time and service model, China Express services can be divided into "Global Express" service, "Economy Express" service and other value-added services (service paid by consignee, customs agent).

Global Express Service, covering more than 220 countries and regions in the world, is China Express's fastest door-to-door delivery service. By using the TNT International Express network for delivery, the service is guaranteed in terms of delivery time, tracking and other after-sales services. Therefore, it is the most widely used in all China Express shops.

Economy Express Service is mainly used for shipping goods over 45 kg. It also offers door-to-door tracking and delivery services. Compared with Global Express service, it is cheaper but needs 2-3 days more time to ship. The package is mainly delivered by air and ground, currently covering Asia, Australia, Middle East, UAS and major European countries.

Tracking number format for China Express

China Express tracking number (Shipping ID) consists of 13 numbers. It starts with "CT" and ends with "CN". There are 9 digits in between. E.g. CT123456789CN

Why is my package status stuck at "Departure from departure exchange point"?

Sometimes the tracking information is not updated in time. Another possibility is that your package has already left China but the following status can't be tracked because the destination country doesn't support China Post tracking.

When can I receive my package?

It depends on the type of China Post service you have chosen. Normally it takes 7-20 business days for AIR and SAL mail and 40-70 days for ground mail. If there were any delays, it would take up to 180 days. You can check the status via our tracking tool. If it is an urgent package, it is recommended to pay more for an air mail.

I found the location of PVG/PEK/FOC/CAN by tracking my package. What do these initials refer to?

These are the IATA codes for airports. PVG refers to Shanghai Pudong Airport. PEK refers to Beijing Capital International Airport. FOC is the ITIT code for Fuzhou Changle International Airport. CAN is the airport code for Guangzhou Baiyun International Airport.

I ordered an item from China and received a tracking number, but the tracking information shows "Opening". What does that mean?

China Post provides online tracking service for registered parcels, but sometimes the information in English is not very clear.

"Collection" means that the post office has received the package; "Opening" refers to the passage of customs control; "Departure from Customs Office of Exit" indicates that the package was ready for shipment to the country of destination.

What is the reason why there are no tracking records for my tracking number?

If no tracking records exist for your tracking number, it may be because you entered the numbers incorrectly. You must ensure that you have entered the correct number. In addition, the shipping information takes some time to appear in the system after the package is shipped. It is recommended to wait a day or two before checking. If you still cannot see the records, please contact China Post official customer service.

I haven't received an update in the past few days. Where is my package? Lost on the way?

No more updates means not lost. There are many reasons for that:

• It may not be trackable after leaving China First Station because it is China Post Ordinary Package. China Post Ordinary Parcel Tracking Number Formats: UC123456789CN, 123456789. Most retailers on eBay, Wish or Aliexpress are happy to use this method to ship items at low prices.
• Could not be tracked after leaving China. This also happens with China Post Ordinary Parcel.
• If the package has been exported, the shipment status will not be updated until the package reaches the destination country. This period can last from 3 to 60 days depending on the shipping method.
• The carrier can refrain from entering tracking information.
• Your package may have been lost during the transit period.

My package was stuck somewhere for a few days. Could you update the information?

ParcelsApp is a tracking website that receives tracking data from various couriers and provides you with the tracking information for free. We are not a logistics company, so we cannot do anything for the delivery process. Only if the courier updates your details can we update them accordingly. If you find your package stuck somewhere more than ten days, you'd better contact your local courier to check for you.

What can I do if the tracking result shows "Customs Denied" or "Security Denied"?

The tracking status sometimes shows as "Security Check Denied" or "Customs Denied" or "Rejected". This is usually caused by the following two reasons:

The prohibited item in the package includes a mobile phone, iPad, speaker, etc. (Check China Post's prohibited item list here.) If your package contains an item on the prohibited list, you can no longer receive the products. You need to open a dispute with the seller and ask for the refund. Occasionally the packet can also be rejected by a machine error. This often happens with phone cases, toys, etc. that look like a prohibited item.

If the refusal was made in error. It may be re-submitted to security after a period of time. The rejection and resubmission process can be repeated many times. So if the package is rejected by mistake, the package has a good chance of arriving in the future, but it will still be seriously delayed.

If you think your package does not contain anything on China Post's prohibited items list, you can wait another 2-5 weeks (but never after the ebay/aliexpress/amazon Buyer Protection expiry date). If your buyer protection is about to expire and your package hasn't arrived, you should open a lost package claim as soon as possible.

What should I do if package delivery fails?

If the tracking status shows "Delivery Failed", it means the carrier tried to deliver it to the recipient but was unsuccessful due to the wrong address or the recipient was unable to connect by phone. In this case, most carriers keep the package at the post office for about two weeks. You must contact the carrier as soon as possible to request a new delivery. Or it will be returned to the sender after two weeks.

What does the status "Collection", "Opening", "Shipping", "Departure point of exchange point", "Arrival of exchange point" in the tracking result mean?

collectionit means your package has arrived at the post office.

to shipIt refers to the package leaving the above office to China Post export port in another city.

openingThis means that the package has arrived at the local processing center and is being processed. Or the big package containing your package and others will be opened by Chinese customs for checking and shipping. (Your package is not opened).

Departure from the exit exchange officemeans your package is ready to be shipped to the destination country.

Arrive at the ticket exchange pointThis means that your package has arrived in the destination country.

What to do if the tracking status says "successfully delivered" but I haven't received it?

If the package says "successfully delivered", it generally means that the recipient has received it. If you haven't received it, you'd better check the mailbox or ask your friends or neighbors. One of them can take it for you. Or contact the courier who delivered your package to ask where it was delivered and who received it.

How do I change the parcel address?

In general, the recipient's address cannot be changed after the package has been shipped. You'd better track the status and once you find it, reach the destination country, please contact the local shipping agent to change the address.

How long does it take for China Post parcel to reach my country? How long does it take for my tracking status to update?

The exact arrival time of China Post International Parcel cannot be known. The reasons behind this unpredictable arrival problem is that China Post's international packages actually go through a network called Global Postal Union.

The members of this union are postal companies from different countries and most of the countries in the world belong to this union.

Parcels from China will therefore pass through many member countries of the Union before reaching their destination. The postal company of the destination country is responsible for delivery.

The key point is, once the package has been delivered to the customs or airline and is on its way to the nearest union member system, China Post will no longer inspect the package and will not even know the exact status and location of the package to the nearest union member. country will scan your package.

After China Post lost control of the package, the package status in the tracking result will appear as Frozen or with statuses like Sent to Airline, Export Security Scan, Customs Scan Export, Delivered to Airline quite long (2-4 weeks in regular season and 4-8 weeks in peak season) Once the next member of the postal union scans the package again and sends the data to China Post through the computer system of the Global Postal Union, China Post will update the package status with the new information.

If the destination country does not scan the package or send the scan result to the Universal Postal Union, the status will be frozen forever. So if your package status has been frozen for a few weeks, it doesn't necessarily mean that there is something wrong with your package.

In high season the arrival time can be double or triple the regular season.

There are many factors affecting the delivery time, including national events and festivals, departure port traffic situation, etc.

China Post official website

If you want to track with China Post official website directly, please go toyjcx.chinapost.com.cn/qps/english/yjcx. The corporate website is located atwww.chinapost.com.cn

About China Post

China Post Group Corporation is the state-owned postal company that operates China's official postal service.

China Post is the official postal service of China and is owned by the State Post Office of the People's Republic of China. China Post's main business includes: domestic and international postal delivery services, newspaper, magazine and book circulation, postal remittance services, stamp issuance, express mail delivery and logistics services, e-commerce, confidential correspondence communications, postal financial services, a variety of postal agency business and other business authorized by the State of China .

China Post is not the only postal service in China. Other postal services such as TNT, DHL, Federal Express and UPS are also available. However, China Post is the cheapest international postal service, although it is the slowest. After ordering an item from a Chinese supplier, you can choose any available postal service.

Term may change. Any delay may be caused by bad weather, customs control, inspection, invalid address or number, etc. Therefore, the actual delivery time is usually longer than the promised time.

For online buyers, it is better to use large and legal postal service, and it is better to pay or confirm the payment after receiving your packages. In most cases, your package will not be lost. According to statistics from a professional tracking website, it takes 180 days to as little as 3 days for a package from China to reach its destination and most of the packages were delivered successfully.

With the help of Parcels app, you can find out the exact location of your parcel or items delivered by "China Post" in a few seconds.